Tracy Smith

Job Title: Service Delivery Leader

I am passionate about the work we do with vulnerable children. Being an advocate and voice for children that have experienced trauma or abuse. Ensuring they receive the support and help to overcome their worries, to arm them with strategies so what has happened to them doesn’t affect the rest of their lives. I  also believe it is important for family to receive support to help them with day to day lives, sometimes there is so much going on for a family. Being an advocate for parents can be just as important as the help we provide for the child. I also encourage parents to attend the Incredible Years program as I believe this is so beneficial for parents struggling. Everyone’s work at Parentline benefits the children and the family, which I think is a holistic approach to the family. What we can’t provide through our service we will make a referral to an organisation that can.

My background is in nursing including; Bachelor of Comprehensive Nursing,  Post Graduate Certificate in Clinical Nursing, and Post Graduate Certificate in Primary Health Care Specialty Nursing.  I have recently completed Child Protection Studies with Child Matters.

I work in this sector because I believe what we do at Parentline makes a difference. So many children are exposed to Trauma and my hope is that the help the children receive makes a difference to their lives. To see children come and go and make progress whether it is an anxious child, a child that is bullied or a child that is angry, this is so rewarding to see. The staff at Parentline are passionate about the work they do and it is visible in the outcomes of the child as well as from the feedback from the parents and caregivers.

In my spare time I like to travel to places I haven’t seen. I also enjoy improving my home, tiling, painting etc. I usually have several projects on the go at once. My son and daughter mean the world to me and I love hanging out with them. I am also quite partial to retail therapy, who doesn’t love new shoes, bag or piece of clothing.