Parentline Staff Bios


Parentline Team October 2018

  • Sue Hardley

    Job Title: Chief Executive Officer

    With a passion for advocating for children and supporting organisations through change processes, I joined Parentline in 2015.

    Completing my Strategic Leadership papers helped me identify my passion for the not-for-profit sector and saw me move from management in the health sector to an Area Leadership role with Plunket Waikato.  I was fortunate after this role came to an end that the opportunity to lead the team at Parentline presented itself.

    Sue is pragmatic, focusses on reducing inequalities and looks for common ground – Ruth Rhodes, Waikato DHB Planning and Funding 2015.

    I have had the pleasure and the honour of being part of significant change across the sector in our Waikato Area in particular as a member of governance for the Hamilton Children’s Team and the Joint Leadership Group (Children’s Team and the Integrated Safety Response Pilot).  These initiatives are driving a reform of systems for working with whanau/families to achieve better outcomes and to build better futures for our vulnerable kids.

    Having had a history of involvement with and in my community  I was proud to be a member of the working group which established the Its OK to Ask For Help Campaign in Otorohanga.  Supporting the same kaupapa, I have recently joined the board of the Waitomo Waipa Women’s Refuge.

    My spare time is spent with my family, I have two daughters and sons-in-law and two wonderful grandchildren Zac and Kanohi-Marama.

  • Tracy Smith

    Job Title: Service Delivery Leader

    I am passionate about the work we do with vulnerable children. Being an advocate and voice for children that have experienced trauma or abuse. Ensuring they receive the support and help to overcome their worries, to arm them with strategies so what has happened to them doesn’t affect the rest of their lives. I  also believe it is important for family to receive support to help them with day to day lives, sometimes there is so much going on for a family. Being an advocate for parents can be just as important as the help we provide for the child. I also encourage parents to attend the Incredible Years program as I believe this is so beneficial for parents struggling. Everyone’s work at Parentline benefits the children and the family, which I think is a holistic approach to the family. What we can’t provide through our service we will make a referral to an organisation that can.

    My background is in nursing including; Bachelor of Comprehensive Nursing,  Post Graduate Certificate in Clinical Nursing, and Post Graduate Certificate in Primary Health Care Specialty Nursing.  I have recently completed Child Protection Studies with Child Matters.

    I work in this sector because I believe what we do at Parentline makes a difference. So many children are exposed to Trauma and my hope is that the help the children receive makes a difference to their lives. To see children come and go and make progress whether it is an anxious child, a child that is bullied or a child that is angry, this is so rewarding to see. The staff at Parentline are passionate about the work they do and it is visible in the outcomes of the child as well as from the feedback from the parents and caregivers.

    In my spare time I like to travel to places I haven’t seen. I also enjoy improving my home, tiling, painting etc. I usually have several projects on the go at once. My son and daughter mean the world to me and I love hanging out with them. I am also quite partial to retail therapy, who doesn’t love new shoes, bag or piece of clothing.

  • Pare

    Job Title: Team Leader / Social Worker/ Counsellor.  Facilitator Incredible Years Parenting Programme

    KO Mataatua te waka

    KO Waiapu te awa

    KO Hine-tapora te marae

    KO Hikurangi te maunga

    KO Ngati-porou-ko whanau-apanui-ko Kai tahu te Iwi

    KO Donald Te Harangi Stirling toku papa e marena ko Sarah Malta Tu toku mama

    KO  Pare  Mereaira Thomson ahau


    Working at Parentline is such a privilege and every whanau, inclusive of their tamariki and mokopuna can bring it’s challenges and it also brings  some very magical, unique and special milestones. That is a reality for the children that come to us at Parentline and our reality working in this special field with children.

    When I started at Parentline 15 years ago I was one 20 counsellors which was the majority of Parentline workforce at the time.  I completed Sandtray Therapy Training under Maureen Woodcock who was the first NZ Trainer for Sandtray at the time.  This modality was my preferred medium because for some of our vulnerable tamariki and mokopuna open communication does not come naturally to them.  Play in any form, as we know it is the universal language for children and Sandtray therapy was a perfect fit. Sandtray involves miniature characters (figurines) that represent miniature animals, people, superhero’s, creatures sea, land, and air,  both mythical and magical and many more) . These figurines helped children to create miniature worlds that reflected their inner thoughts, struggles, fears, and worries. This was so helpful for children who have trouble expressing themselves and it was a safe space for them to engage totally in the moment. Facilitating the play assisted the child to understand the connection between the world they created in the sand and their own inner world. That by making changes in their make believe world this often empowered the child to make similar changes in their real world. For many children using this medium was safe, but most importantly the child is in charge of everything that is in the sand tray. How cool is that. This was very satisfying work on a professional level.

    Over the course of my time, here at Parentline I supported the group leaders facilitating our children’s programs (KAVE, Transformers, and Keeping Ourselves Safe) and the Incredible Years Parenting program. After 5 years as a Therapist working with children, I then decided to do further study. I completed a Graduate Certificate in Professional Supervision: Auckland University, Bachelor of Social Work Degree: WINTEC Hamilton. Not long into my studies I was promoted as a Team Leader.

    This role is to provide supervision support to case workers and this brings a new perspective and a another view of children through the lens of the case worker. With the supervisory role comes another set of responsibilities which is to support the Service Delivery Leader to ensure best and safe standard of care are being met for our clients.

    Most recently my experience in the sector has brought me to complete further training as an assessor for the newly developed Diploma in Family Harm, working alongside the team at the Integreated Safety Response pilot in Hamilton.

    While my role does not directly involve children as much, nevertheless I believe the children that come to us are the heartbeat of Parentline. My passion about the needs of children will never change whether it’s at the frontline or from the rear. supporting our team.  I know that everything we do  we represent the  “Korowai” where we are the safe people, we are the safety net, and we are the helping hands, and we make a difference for the lives of children. Like our mission statement states ” Safe Whanau, Safe Tamariki”.

    My life outside Parentline is quiet, private and boring ….oh and I like boring it’s very chilling, stress free and lots of rest… LOVELY .

  • Dennis

    Job Title: Caseworker/ Counsellor,  Facilitator: KAVe, Transformers, Drumbeats, Incredible Years Parenting

    I am passionate about working with children who have experienced abuse and/or family violence and its affects and I enjoy creating safe working relationships with the children and their family/whanau.

    As an Its OK to Ask for Help Champion in Hamilton, I work towards eliminating abuses of all forms and to engage with men who are open to getting support in reducing or eliminating violence towards women and children.

    I studied at WINTEC, Hamilton to complete my Diploma in counselling and also completed an advanced certificate in child protection studies.

    Working with Children’s groups I am a Ministry of Justice approved group facilitator.

    I feel very honoured to be in the position to support and advocate for our tamariki and their whanau.  I work for Parentline as I believe that children have the right to grow up in a safe and nurturing environment. I believe there is hope for changes in beliefs of people and aim to support them and to give them the tools to make positive changes in their lives.

    I also feel working in this agency opens doors for me to engage with children and their families in an environment that is child friendly, non-judgemental and safe from all forms of abuse.

    In my spare time, I like to attend reggae festivals and rugby league fixtures in both New Zealand and Australia.  I also like spending quality time with my wife, travel and supporting my grandchildren in their chosen endeavours.

    I also like forming trusting relationships with others outside of my working environment, including the elderly and homeless.

  • Danjelle

    Job Title: Caseworker/Social Worker,  Children’s Team Lead Professional, Facilitator Transformers, KAVe

    Working alongside, and with, family and whaanau is a big passion of mine, and working at Parentline has allowed me to pursue this passion. I love watching people grow and learn and make positive changes in their lives for themselves and their tamariki. As a Social Worker and Lead Professional, I work closely with the families to understand what they want to achieve, what this looks like from their point of view and how best I can support them to get there.

    All of the whaanau I work with through my Social Work role have children who are already engaged at Parentline. Seeing the parents and children achieving their goals at the same time and watching them encourage each other is very rewarding and is a big reason why I enjoy my job.

    Within my role as a Lead Professional, the voice of the child is paramount and I work closely with them, the important people in their lives and the professionals who are involved to see how best we can collectively achieve their goals.

    I completed my Bachelor of Social Work at Massey University in Palmerston North and am a qualified Social Worker.

    Personally, family and friends are very important to me and I spend as much time as I can with them. I love being outdoors and being active, but I could also spend all day reading a good book.

  • Haley

    Job Title: Caseworker/ Social Worker,  Intake Co-ordinator,  Children’s Team Lead Professional, Facilitator: KAVe, Transformers

    I have a huge passion working with vulnerable children and their families. Being able to advocate and support children and their Whanau is an amazing experience. Being the voice for children Many children do not have a choice about their experiences and I enjoy being the voice for those children.  I also believe it is so important to deal with the issues presented and put in place the correct supports to have a safe environment both for the children and parents/caregivers.

    I want to give my support to children and families who are going through issues that they are unable to cope with as a family. It is so important that children feel safe in the home and in public and have a safety plan in place if an incident was to occur. I believe that both parents and children can work with the issues presented and gain strength from their relationships with each other.

    I have completed my Bachelor of Health and Social Sciences at WINTEC majoring in Social Work and am proud to be a  qualified Social Worker.

    I enjoy working for Parentline as it’s a non-judgmental environment for children and their families to feel safe and respected. We provide many programmes here at Parentline to cater for a range of ages and subjects to cover. It is important that children can express their feelings and emotions and be able to work through difficult challenging behaviours.

    On a personal note, I love to travel and experience different cultures and new places. I was lucky enough to spend 2 years overseas in the United Kingdom working as a Teacher Aide. I was super lucky and had lots of holidays travelling around Europe.

    I love to keep busy , do fun outdoor activities and spend time with my family especially doing a bit of exercise such as swimming or walking. Being at the beach is also a favourite, who doesn’t love a bit of frizbee along the beach.


  • Indu

    Job Title: Caseworker/ Counsellor,  Facilitator: Incredible Years Parenting, Drumbeats

  • Jan

    Job Title: Receptionist

  • Jason

    Job Title: Caseworker/ Counsellor,  Facilitator: KAVe, Transformers

  • Jo:      Counsellor

  • Kristel

    Job Title: Caseworker/ Social Woker,  Intake Coordinator, Facilitator: KAVe, Transformers,  Children’s Team Lead Professional

    I am passionate about working with young people who have experienced trauma and present with challenging behaviours.  I love being an advocate for them and making sure their voices are heard. I think building relationships and being genuine is important in the work that I do. I love seeing hope restored and change happen for young people to live out their dreams.

    I studied at Wintec in Hamilton and graduated with a Bachelor of Applied Social Sciences Social Work and completed my Social Work registration in 2014.

    I work in the not for profit sector with a focus on families as I think every child has the right to feel safe and loved in their hom.  I am passionate about working with families to see this become a reality.

    In my spare time I love to bake, go for walks, socialise with my friends, spend time with my husband, fellowship/sing at church and go on short-term mission trips!


  • Lisa

    Job Title: Caseworker/ Social Worker, Facilitator: Incredible Years Parenting, Manaakitia Mai.  Peer Coach/Mentor – Incredible Years Parenting

  • Lynette

    Job Title: Counsellor/Caseworker

  • Maree

    Job Title: Caseworker/ Counsellor,  Facilitator: KAVe, Transformers

  • Matthew

    Job Title: Caseworker/ Counsellor

  • Piki

    Job Title: Caseworker/ Whanau Support Worker

  • Renee

    Job Title: Caseworker/ Counsellor,  Facilitator: KAVe, Transformers

  • Ros

    Job Title: Caseworker/ Social Worker,   Children’s Team Lead Professional

    I am a qualified social worker, who is passionate about supporting children and their families to thrive in amongst the range of challenges that they may be facing.

    I draw on my knowledge and experiences, as well as a range of social work theories such as Te Whare Tapa Wha, Eco-stystems and Strengths-based perspectives, with an emphasis on strengthening relationships and enhancing well-being.

    I have a Bachelor of Social Sciences from Waikato University as wells as a Master of Applied Social Work from Massey University.

    I enjoy spending time with my family and travelling.  This has included living in Taiwan, Japan and Scotland.  I love getting out in nature, reading fabulous books and going to Raglan and the Mount beaches.

  • Wendy

    Job Title: Team Leader/ Social Worker/Therapist/Facilitator KAVE, Transformers

    Kia Koutou, I am a Team Leader at Parentline and a Registered Social Worker with the Social Workers Registration Board. I graduated from WINTEC with Bachelors in Applied Social Sciences. I have eight years’ experience as a Caregiver for Child, Youth and Family Services (now Oranga Tamariki) and five years’ experience as a Social Worker in Schools in Turangi working in a variety of settings and with diverse clients, including both long-term and brief interventions.

    I am passionate about working with children and families using an eclectic approach tailored to the unique needs of each new client and family. I enjoy incorporating in creative outlets of art and crafts into the therapeutic process whenever a client is interested in doing so.

    I believe that change happens when people are given the guidance they need to draw on their own strengths and realize their own potential to live fulfilling, happy lives. I provide an environment of compassion and support to help individuals and families overcome obstacles to move forward and thrive.

    I am continuously seeking to gain more skills and broaden my education. For instance, I have completed several trainings around Autism Interventions for children on the spectrum or with autistic-like symptoms. I am a trained Companion for the Seasons for Growth programme which addresses Trauma, Grief and Loss. I also have experience in therapeutic support for anxiety and depression, anger and behavioural Issues and delivering and designing programmes