Parentline Staff Bios


Today we celebrate with Piki who has completed her NZ Diploma in Health and Wellbeing Level 5


COVID Vaccinations 2021



Pink Shirt Day 2020


  • Sue Hardley

    Job Title: Chief Executive Officer

    With a passion for advocating for children and supporting organisations through change processes, I joined Parentline in 2015.

    Completing my Strategic Leadership papers helped me identify my passion for the not-for-profit sector and saw me move from management in the health sector to an Area Leadership role with Plunket Waikato.  I was fortunate after this role came to an end that the opportunity to lead the team at Parentline presented itself.

    Sue is pragmatic, focusses on reducing inequalities and looks for common ground – Ruth Rhodes, Waikato DHB Planning and Funding 2015.

    I have had the pleasure and the honour of being part of significant change across the sector in our Waikato Area in particular as a member of governance for the Hamilton Children’s Team and the Joint Leadership Group (Children’s Team and the Integrated Safety Response Pilot).  These initiatives are driving a reform of systems for working with whanau/families to achieve better outcomes and to build better futures for our vulnerable kids.

    Having had a history of involvement with and in my community  I was proud to be a member of the working group which established the Its OK to Ask For Help Campaign in Otorohanga.  Supporting the same kaupapa, I also joined the board of the Waitomo Waipa Women’s Refuge for two years.

    I am a proud resident of Otorohanga, an amazing community to belong to.  My spare time is spent with my family, I have two daughters and sons-in-law and two wonderful grandchildren Zac and Kanohi-Marama.

  • Tracy Smith

    Job Title: Service Delivery Leader

    I am passionate about the work we do with vulnerable children. Being an advocate and voice for children that have experienced trauma or abuse. Ensuring they receive the support and help to overcome their worries, to arm them with strategies so what has happened to them doesn’t affect the rest of their lives. I  also believe it is important for family to receive support to help them with day to day lives, sometimes there is so much going on for a family. Being an advocate for parents can be just as important as the help we provide for the child. I also encourage parents to attend the Incredible Years program as I believe this is so beneficial for parents struggling. Everyone’s work at Parentline benefits the children and the family, which I think is a holistic approach to the family. What we can’t provide through our service we will make a referral to an organisation that can.

    My background is in nursing including; Bachelor of Comprehensive Nursing,  Post Graduate Certificate in Clinical Nursing, and Post Graduate Certificate in Primary Health Care Specialty Nursing.  I have recently completed Child Protection Studies with Child Matters.

    I work in this sector because I believe what we do at Parentline makes a difference. So many children are exposed to Trauma and my hope is that the help the children receive makes a difference to their lives. To see children come and go and make progress whether it is an anxious child, a child that is bullied or a child that is angry, this is so rewarding to see. The staff at Parentline are passionate about the work they do and it is visible in the outcomes of the child as well as from the feedback from the parents and caregivers.

    In my spare time I like to travel to places I haven’t seen. I also enjoy improving my home, tiling, painting etc. I usually have several projects on the go at once. My son and daughter mean the world to me and I love hanging out with them. I am also quite partial to retail therapy, who doesn’t love new shoes, bag or piece of clothing.

  • Jude Cowley

    Job Title: Business Support Leader

  • Dennis

    Job Title: Caseworker/ Counsellor,  Facilitator: KAVe, Transformers, Drumbeats, Incredible Years Parenting

    I am passionate about working with children who have experienced abuse and/or family violence and its affects and I enjoy creating safe working relationships with the children and their family/whanau.

    As an Its OK to Ask for Help Champion in Hamilton, I work towards eliminating abuses of all forms and to engage with men who are open to getting support in reducing or eliminating violence towards women and children.

    I studied at WINTEC, Hamilton to complete my Diploma in counselling and also completed an advanced certificate in child protection studies.

    Working with Children’s groups I am a Ministry of Justice approved group facilitator.

    I feel very honoured to be in the position to support and advocate for our tamariki and their whanau.  I work for Parentline as I believe that children have the right to grow up in a safe and nurturing environment. I believe there is hope for changes in beliefs of people and aim to support them and to give them the tools to make positive changes in their lives.

    I also feel working in this agency opens doors for me to engage with children and their families in an environment that is child friendly, non-judgemental and safe from all forms of abuse.

    In my spare time, I like to attend reggae festivals and rugby league fixtures in both New Zealand and Australia.  I also like spending quality time with my wife, travel and supporting my grandchildren in their chosen endeavours.

    I also like forming trusting relationships with others outside of my working environment, including the elderly and homeless.

  • Frances

    Job Title: Caseworker/Social Worker

  • Cheryl

    Job Title: Caseworker

  • Jason

    Job Title: Caseworker/ Counsellor,  Facilitator: KAVe, Transformers

  • Lynette

    Job Title: Counsellor/Caseworker

  • Maia

    Job Title: Reception/Administration

  • Matthew

    Job Title: Caseworker/ Counsellor

  • Philippa

    Job Title: Counsellor

  • Piki

    Job Title: Caseworker/ Whanau Support Worker

  • Tarsha

    Job Title: Reception/Administration

  • Precious

    Job Title: Whanau Resilience Kaimahi

  • Rata

    Job Title:  Case Worker/ Play Therapist

  • Tracy

    Job Title: Case Worker / Whanau Co-ordinator

  • Trudi

    Job Title:          Case Worker/Whanau Co-ordinator